Refund Policy at Crust & Charisma Pizzeria
At Crust & Charisma Pizzeria, we take pride in the quality of our delicious meals and customer satisfaction. Our Refund Policy is designed to provide a clear and concise process for handling returns and refunds for our services offered via neutralchain.sbs.
Order Cancellation
If you need to cancel an order, please contact us immediately at +44 20 7946 0958. Order cancellation is only possible if the preparation of your order has not started. Once preparation has commenced, cancellation will no longer be accepted.
Quality Concerns
If you are not satisfied with the quality of the food received, please contact us within 2 hours of the delivery or pickup, detailing your concerns. We may require photographic evidence and a brief description of the issue. If we find that the food did not meet our high standards, we will offer a full refund in the original payment method or a replacement order.
Incorrect Orders
If you have received an incorrect order, we sincerely apologize for the inconvenience. Please get in touch with us at +44 20 7946 0958 as soon as possible. We will either arrange for the correct items to be delivered to you free of charge or offer a refund equal to the value of the incorrect items in £.
Refund Process
Refunds are processed to the original method of payment and will typically be completed within 10 business days of confirmation. The exact timing may vary depending on your bank or card issuer.
Exceptional Circumstances
Under certain circumstances, if you are dissatisfied with a non-tangible aspect of your experience, such as delivery delays or customer service interactions, we may offer goodwill gestures such as discount vouchers or partial refunds at our discretion.
Non-Refundable Items
Please note that certain items and services, such as gift cards and promotional offerings, are final sale and cannot be returned or refunded.
Return of Funds to Gift Cards
If the original payment was made using a gift card, the refund will be credited back to the gift card where possible. If this cannot be done, alternative arrangements will be discussed with you.
Contact Information
For any queries related to our Refund Policy or to initiate a return, you can reach us at the following address: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom or call us at +44 20 7946 0958.
Policy Modifications
We reserve the right to modify this Refund Policy at any time. The date of the latest update will be indicated on our website.